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This topic contains 16 replies, has 2 voices, and was last updated by  SlickRemix 5 months, 2 weeks ago.

Viewing 15 replies - 1 through 15 (of 16 total)
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  • #68741

    SlickRemix
    Keymaster
    Post count: 4792
    Topics: 2
    Replies: 3854

    Hey Patricia,
    Sorry for the troubles!

    It appears you have some Javascript errors on the page. Try deactivating all other plugins to see if it is one of them with the error in it.

    Thanks,
    Justin

    Attachments:
    1. Screen-Shot-2016-12-15-at-7.35.36-PM.png

    #68743

    Patricia Harrison
    Participant
    Post count: 8
    Topics: 1
    Replies: 8

    hi,

    thanks. But once I know which plugin it is, what am I supposed to do? With all my other plugins, the support solves the issue for me, can you help?

    #68775

    Patricia Harrison
    Participant
    Post count: 8
    Topics: 1
    Replies: 8

    Hi again,

    It now says that I don’t have the premium version when I do. Can you please help?

    thanks

    #68798

    SlickRemix
    Keymaster
    Post count: 4792
    Topics: 2
    Replies: 3854

    Deactivate all plugins but ours and test 🙂 Please also include the report from the System Info page on our plugin too.

    Spencer

    #68843

    Patricia Harrison
    Participant
    Post count: 8
    Topics: 1
    Replies: 8
    This reply has been marked as private.
    #68859

    Patricia Harrison
    Participant
    Post count: 8
    Topics: 1
    Replies: 8
    This reply has been marked as private.
    #68876

    SlickRemix
    Keymaster
    Post count: 4792
    Topics: 2
    Replies: 3854

    Sorry for the troubles, try and update the plugin again.

    Also try going to the Settings page of our plugin and uncheck the option to Fix Load More error. Generally you only need to check that if you are getting a bunch of code under the loadmore button.

    Spencer

    Attachments:
    1. Screen-Shot-2016-12-17-at-1.02.34-PM.png

    #68975

    Patricia Harrison
    Participant
    Post count: 8
    Topics: 1
    Replies: 8

    I have unchecked it and nothing has changed. It still says I need the premium version! I would appreciate if you could sort out the issue for me as like I said, this is my business and reviews are very important 🙁

    #68976

    SlickRemix
    Keymaster
    Post count: 4792
    Topics: 2
    Replies: 3854

    Ah ok I am seeing the issue now on our test site. Give me a little bit and I should be able to fix this issue. Thanks for your patience.

    Spencer

    #68984

    SlickRemix
    Keymaster
    Post count: 4792
    Topics: 2
    Replies: 3854

    I made a silent update to the plugin to correct the problem on the settings page. Delete the free version and re-install it again and let me know if you can see the options now.

    And did you check this button on the settings page? If so make sure and delete the cache from the settings page and see if it worked ok. Let me see the example link after you do.

    Spencer

    Attachments:
    1. Screen-Shot-2016-12-19-at-6.47.37-PM.png

    #68986

    Patricia Harrison
    Participant
    Post count: 8
    Topics: 1
    Replies: 8
    This reply has been marked as private.
    #68987

    SlickRemix
    Keymaster
    Post count: 4792
    Topics: 2
    Replies: 3854

    If you would like to reply as private with wp login details I would be glad to take a look.

    #69037

    Patricia Harrison
    Participant
    Post count: 8
    Topics: 1
    Replies: 8
    This reply has been marked as private.
    #69040

    SlickRemix
    Keymaster
    Post count: 4792
    Topics: 2
    Replies: 3854

    I’m getting a message saying “Sorry, you are not allowed to access this page” when I try to login.

    #69764

    Patricia Harrison
    Participant
    Post count: 8
    Topics: 1
    Replies: 8
    This reply has been marked as private.
Viewing 15 replies - 1 through 15 (of 16 total)

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